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PRIVACY POLICY

Effective Date: October 29, 2025

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Couriup (“we,” “us,” or “our”) values your trust. This Privacy Policy explains how we collect, use, and protect your information when you use the Couriup app, website, or related delivery services (“Services”).

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1. Information We Collect

We collect information to provide and improve our delivery services, including:

  • Personal Information: Name, phone number, email address, and delivery addresses.

  • Payment Information: Billing details and transaction history (processed securely through third-party providers).

  • Delivery Details: Package descriptions, pickup/drop-off locations, special instructions, and proof of delivery.

  • Device & Usage Data: IP address, app usage, browser type, and location (when enabled) to improve routing and security.​

2. How We Use Your Information

We use your information to operate Couriup effectively and deliver the best possible experience, including:

  • Fulfilling Deliveries: Scheduling, tracking, and communicating about your shipments.

  • Customer Support: Responding to questions, claims, or service issues.

  • Service Updates: Sending confirmations, notifications, and shipment tracking details.

  • Shipment Preparation: Providing shipping or packing information related to your deliveries.

  • Marketing & Promotions: Sending special offers, service updates, or news about Couriup that may interest you.

    • You may opt out of marketing emails or messages at any time by following the unsubscribe link or updating your preferences in the app.

3. Information Sharing

We may share limited information with:

  • Drivers and logistics partners — only what’s necessary to complete your delivery.

  • Payment processors — for secure billing and transaction processing.

  • Service providers — such as email or analytics platforms that help us operate and improve our business.

We do not sell your personal information to third parties.

4. Data Security

Couriup uses encryption, secure servers, and regular system monitoring to protect your information from unauthorized access or misuse.

5. Your Choices

You can:

  • Update or correct your account information in the app or by contacting support.

  • Opt out of marketing messages at any time.

  • Request deletion of your account and associated data, subject to legal or operational requirements.

6. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted with a new effective date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:
Email: admin@btltransport.com
Mail: Couriup 22799 Sunshine Lane, Lebanon, Missouri

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